The situation
EMS Exports had admin spread across suppliers, freight providers, client requests, invoices, shipping documents, quotes, purchase orders, delivery updates, spreadsheets, and internal systems.
Case study
EMS Exports reduced admin pressure, saved 20 hours a week, and improved the bottom line.
EMS Exports supplies project materials to mining clients in PNG. The Cliff & Co Business team set up a dedicated admin support process to help manage supplier follow-ups, freight updates, data entry, documents, approvals, records, and task tracking.
Before setup
A busy admin process with too many moving parts.
The pressure
The process relied heavily on internal staff manually tracking emails, chasing updates, saving documents, updating records, and making sure approvals and client updates were not missed.
What changed
Cliff & Co Business built a dedicated support structure around how EMS Exports actually operates.
Workspace and workflow
A dedicated workspace was set up for tasks, follow-ups, project admin, shared inbox handling, reminders, approvals, document handling, records, and visibility over what was completed, pending, or waiting on someone else.
Day-to-day support
The Cliff & Co Business support desk now helps monitor requests, flag urgent updates, follow up suppliers and freight providers, update trackers, enter order and invoice details, save documents, and keep routine admin moving.
Result
EMS Exports gained a clearer admin process, faster follow-up, cleaner tracking, fewer loose ends, 20 hours a week saved, no duplicate payments, and 12% back to the bottom line without immediately adding more internal headcount.
"Cliff & Co Business has made a real difference for EMS Exports. Our admin process involves a lot of supplier follow-ups, freight updates, project material tracking, and documentation. Having dedicated support has reduced pressure on our team, improved follow-up, and helped us stay more organised as the business continues to grow."
EMS Exports
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